TERMS AND CONDITIONS
Booking & Deposit
• A non-refundable booking deposit of £200 is required to secure your event date. Bookings are not confirmed until the deposit has been received in full.
• The remaining balance must be paid no later than 6 weeks prior to the event date.
• For bookings made within 6 weeks of the event date, full payment is required at the time of booking.
• Failure to pay the remaining balance by the due date may result in cancellation of the booking at the discretion of Tipsy Wagon.
Cancellations & Amendments
• The £200 deposit is strictly non-refundable in the event of cancellation by the client.
• If the client wishes to amend the event date or venue, Tipsy Wagon will make every reasonable effort to accommodate the requested changes, subject to availability and suitability of the new venue/location.
• If Tipsy Wagon is unavailable for the amended date or the new venue is deemed unsuitable or inaccessible for setup and operation, any refund of monies paid will be at the sole discretion of Tipsy Wagon.
• Cancellations made within 6 weeks of the event date may be liable for the full outstanding balance, particularly where stock, staffing, equipment hire, or personalised items have already been arranged or purchased.
Cancellation by Tipsy Wagon
• In the unlikely event that Tipsy Wagon is unable to attend or fulfil the booking due to unforeseen circumstances beyond our control, including but not limited to illness, accident, vehicle breakdown, or other operational issues, all monies paid by the client will be refunded in full.
• Tipsy Wagon shall not be liable for any additional costs, losses, damages, or compensation arising from such cancellation.
Weather & Force Majeure
• Tipsy Wagon operates primarily outdoors and is therefore subject to weather and environmental conditions.
• In the event that severe or unsafe weather conditions, natural disasters, government restrictions, venue closures, or other circumstances beyond our reasonable control prevent the event from taking place or make it unsafe to operate, Tipsy Wagon reserves the right to cancel or cease service.
• Deposits remain non-refundable under these circumstances. Any additional monies paid may be refunded at the discretion of Tipsy Wagon, less any costs already incurred.
• Clients are strongly advised to obtain suitable event insurance to cover cancellations, postponements, or weather-related disruption.
Venue Access & Setup
• The client is responsible for ensuring the venue provides safe, suitable, and adequate access for the Tipsy Wagon setup and operation.
• Adequate space, ground conditions, and access routes must be available prior to arrival.
• If access is restricted, unsafe, or unsuitable upon arrival, Tipsy Wagon reserves the right to refuse setup without refund.
Licensing & Legal Compliance
• Tipsy Wagon operates in accordance with the Licensing Act 2003 and all relevant licensing laws and regulations.
• Where required, service may operate under a Temporary Event Notice (TEN) or other relevant licensing permissions.
• The client agrees to cooperate with any venue requirements or licensing conditions relevant to the event.
• Tipsy Wagon reserves the right to refuse service to any individual who appears intoxicated, abusive, aggressive, or otherwise poses a risk to staff or guests.
Age Verification & Responsible Drinking
• Tipsy Wagon operates a strict Challenge 25 policy.
• Any guest who appears under the age of 25 may be asked to provide valid photographic identification.
• Alcohol will not be served to anyone under the legal drinking age or to anyone purchasing alcohol on behalf of a minor.
Outside Alcohol
• Unless agreed otherwise in writing prior to the event, guests are not permitted to bring or consume outside alcohol within the service area operated by Tipsy Wagon.
• Tipsy Wagon reserves the right to confiscate or refuse service where outside alcohol is being consumed.
Damage & Liability
• The client accepts responsibility for any loss, theft, or damage caused to the Tipsy Wagon vehicle, equipment, stock, furniture, glassware, or associated items by guests, attendees, or third parties connected to the event.
• Any damages or excessive breakages may be charged to the client following the event.
• Tipsy Wagon holds appropriate public liability insurance but accepts no responsibility for injury, loss, or damage arising from guest negligence, misuse, or failure to follow staff instructions.
Staff Welfare & Conduct
• Tipsy Wagon operates a zero-tolerance policy towards abusive, threatening, violent, discriminatory, or inappropriate behaviour directed towards staff.
• Tipsy Wagon reserves the right to immediately cease service or leave the premises if staff welfare or safety is compromised.
• No refund will be provided in such circumstances.
Photography & Marketing
• Tipsy Wagon may take photographs or videos during events for promotional and marketing purposes, including use on social media and the website.
• If the client does not wish for photographs to be used, this must be communicated in writing prior to the event.
Agreement
• Payment of the booking deposit confirms acceptance of these Terms & Conditions by the client.